Posted: January 25, 2013  Location: Pittsburgh, PA

SnapRetail (www.snapretail.com) is a Pittsburgh-based technology company that provides an online marketing system for independent retailers. Thousands of retailers use SnapRetail's easy SaaS product to plan monthly promotional activities, engage with customers through email and social media, and sell online. Among our many awards, SnapRetail has been recognized twice as a Pittsburgh Tech50 company and nationally as one of ten "Brilliant Companies in Social Shopping" by Entrepreneur Magazine.  We were also recently recognized by the Pittsburgh Post-Gazette as one of the best places to work in Pittsburgh. Founded in early 2010, we are a vibrant, energetic company full of bright and talented people with a passion for helping local retailers thrive.

 

Join SnapRetail's growing sales organization where you have an opportunity to achieve your own personal compensation goals through a combination of  base salary, commissions and bonuses by selling software to independent retailers throughout North America who are anxious to implement online marketing and social media strategies to drive store traffic.

As a member of SnapRetail's inside sales team, you will be primarily responsible for growing sales within your assigned territory through the following activities:

• Follow up on leads generated by the SnapRetail Marketing Team
• Create your own leads by doing your own territory research
• Make outbound calls to new prospects in your territory
• Participate in regional and national sales events such as shows, presentations or webinars
• Work with a growing number of marketing/affiliate partners to help drive sales in your territory
• Sell primarily through phone relationships and online demos using web conferencing
• Work with customer service reps (marketing consultants) to support and nurture your customers
• Meet monthly sales goals

 

This position is located at 2840 Liberty Avenue, Pittsburgh, PA in the heart of Pittsburgh's Strip District. Visit our Facebook page to learn more about our facility, our people and our culture - facebook.com/snapretail. SnapRetail offers a competitive base salary plus commissions, including benefits such as Health, Dental, Vision, Life Insurance, Short and Long Term disability, holidays, vacation and 401k.  Qualified candidates should submit an attached resume with three references to jobs@snapretail.com.

 

Reports To

Suzy Teele, COO

Required Education

College degree in business or a related field.

Desired Education

Sales Training courses

Required Experience

We're looking for individuals with proven phone sales experience who are enthusiastic, embrace online marketing, email marketing and social media and have a passion in selling a product to help retailers grow their business. Specific requirements include:

• Phone sales experience of greater than one year
• Extensive use and knowledge of web sites and social media sites like Facebook, Pinterest and Twitter and understanding of email marketing
• Exceptional verbal communications skills, including the ability to be persuasive as well as to listen and close
• Outgoing personality
• 2-3 years of retail, sales, or customer service experience
• Strong computer skills, particularly with Microsoft and/or Google products, web conferencing software and CRM software (we use SugarCRM).

Desired Experience

• Software sales
• Marketing automation software sales

 

Qualified candidates should submit a resume with three references to jobs@snapretail.com

 

Posted: March 13, 2013  Location: Pittsburgh, PA

Do you get a kick out of automating the un-automatable?
Do you yearn to lead an engineering team into the land of continuous integration?
Do you live to head off a potential production fire?
Do you like to monitor and measure everything?
Do you lose sleep because you know a server configuration isn't quite right?

 

As SnapRetail's Build and Deploy Engineer, you will work alongside our top-notch product development team, collaborating, brainstorming and building systems we can all be proud of.  You will own all-things dev ops and lead the effort to bring maturity to our systems and processes.

 

Tools and technologies we use: .NET 4.0/4.5, Xamarin cross platform mobile development tools, Jenkins, VersionOne, WCF and RESTful web services, NHibernate, Graylog2, Pingdom, Selenium, Raven DB.

 

Your Responsibilities

• Administer Visual Studio project structure, MSBuild, and Nuget:
  • Compile Visual Studio projects from the command line and MSBuild
  • Debug any Visual Studio issues resulting from incorrect assembly references
  • Parallelize operations in MSBuild, writing custom projects that are extensible and flexible
  • Knowledge of Microsoft assemblies and versioning
  • Experience with the Nuget packaging systems
• Review, verify, and debug SQL Server migrations scripts using T-SQL commands and SSMS
• Write SQL queries that perform CRUD operations so that production data is safe to use in test environments

• Hands-on experience driving and owning a migration from a hosted to a cloud-based architecture

• Develop new and maintain existing build and deploy scripts, testing them thoroughly to minimize risk to production

• Set up IIS websites as part of a NLB cluster, creating bindings and configuring certificates
• Set up IIS managed applications, creating and configuring applications pools, monitoring application pools for performance issues
• Deploy application code to web applications through the use of the Web Deploy framework

• Configure and maintain the Jenkins Continuous Integration software and ensure uptime of Jenkins slaves

• Configure and administer Umbraco content management system using  the Courier deployment tool for transferring content from staging to production

• Establish enterprise-quality logging and monitoring system and escalation processes:
• • Configure logging daemon for sending messages to the logging server
  • Possess enough domain knowledge to determine what is useful information to extract to troubleshoot our application

 

Apply (or learn if needed)  http://www.jboss.org/drools/ in order to craft custom log parsers

Reports To

Tara Ronel, VP of Products

Required Education

Bachelor's Degree in Computer Science, Information Systems, or other related field, and at least five years experience as a Build/Deploy Engineer

Desired Education

-

Required Experience

• Expert-level experience with .Net 4.0/4.5, Powershell, C#, MS SQL, SSMS, T-SQL, IIS, and a CI Tool (Jenkins, CruiseControl, TeamCity, etc.); intermediate-level windows shell programming experience.
• Thorough understanding of Windows services and firewalls
• Knowledge of the NLB architecture, IIS, and Web Deploy
• Experience using Roundhouse (or similar) migration framework
• Experience administering Umbraco or other content management systems
• Experience with Asset Pipeline, SassAndCoffee, MVC4, and/or Cassett

Desired Experience

• Knowledge of Java Web Services, use of Jenkins plugins, knowledge of Jenkins Architecture
• Experience administering Linux machine for non-production use
• Experience with cloud-based hosting architecture to run our app for development and testing (Ex. AWS or equivalent.
• Familiarity with Ubuntu, shell scripting, general Linux ability, iptables, syslog, ability to work with disks/partitions:

• • Ability to install programs on a Ubuntu machine using apt-get or shell scripts, configure apache2 websites, and elasticsearch indexing service
  • Minimal experience debugging ubuntu (upstart) service failures
• Experience working with Graylog, Pingdom, and NHibernate
• Experience creating SQL backup files and restoring databases from the .bak files

 

Qualified candidates should submit a resume with three references to jobs@snapretail.com

Posted: May 06, 2013  Location: Pittsburgh, PA

SnapRetail is a Pittsburgh-based technology company that provides an online marketing system for independent retailers. Thousands of retailers use SnapRetail's easy SaaS product to plan monthly promotional activities, engage with customers through email and social media, and sell online. Among our many awards, SnapRetail has been recognized twice as a Pittsburgh Tech50 company and nationally as one of ten "Brilliant Companies in Social Shopping" by Entrepreneur Magazine. We were also recently recognized by the Pittsburgh Post-Gazette as one of the best places to work in Pittsburgh. Founded in early 2010, we are a vibrant, energetic company full of bright and talented people with a passion for helping local retailers thrive.

 

Your Responsibilities

The Level 2 Support Engineer will work closely with Snap's customer service team (called Marketing Consultants) to resolve incidents reported by customers related to our software and communicate back to the Marketing Consultants status updates and solutions as issues are closed. This individual will field incoming reports of bugs, performance issues, and other technical issues with the software. S/he will be required to perform technical troubleshooting and data analysis to triage and diagnose issues, and work with the Engineering team to fix any bugs identified. Finally, the Level 2 Support Engineer will document cases and bugs in the CRM system, so that the Customer Support team can be updated and communicate resolution to customer. As a member of the Engineering team, this person will also have opportunity to assist with other areas of our software development, including QA and development projects.

 

This position is located at 2840 Liberty Avenue, Pittsburgh, PA in the heart of Pittsburgh's Strip District. Visit our Facebook page to learn more about our facility, our people and our culture - facebook.com/snapretail. SnapRetail offers a competitive salary, including benefits such as Health, Dental, Vision, Life Insurance, Short and Long Term disability, holidays, paid personal time off, and 401k. Qualified candidates should submit a resume with three references to jobs@snapretail.com.

Reports To

Tara Ronel, VP of Products and Engineering

Required Education

Bachelor's of Science in Computer Science, Computer Engineering, or related field or equivalent experience

Desired Education

Required Experience

• Ability to write SQL queries in real-time to troubleshoot production issues.
• 1-2 years of experience debugging complex web-based software in a QA or technical support role, specifically responsible for cross-browser testing and/or bug triaging
• Demonstrated ability to think analytically using inductive and deductive logic to identify cause of bugs
• Extensive use and knowledge of commercial web sites and social media sites like Facebook, Twitter, and Pinterest
• Attention to detail to ensure that steps required to reproduce cases are documented and communicated to support and engineering teams
• Ability to multi-task in the face of many high-priority customer cases
• Very good verbal and written communications skills, including the ability to be persuasive as well as to listen
• Ability to work in a AGILE-based collaborative team environment

Desired Experience

• Prior experience with support case and defect ticketing software
• Prior experience in a QA or technical support role for a web-based software product built in ASP.NET
• 1-2 years experience building web-based software products