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Frequently Asked Questions
Q: How do I pay with terms?
A: During the Checkout Process, in step two, you are asked to select your Payment Method. Select “Pre-approved Vendor Terms” from the drop-down list. Please note that every customer is required to enter a credit card as a form of validation. This is true even if you plan to make all of your SnapRetail.com purchases with credit. Your card will not be charged.
Q: What are the order minimums?
Q: What are the accepted payments?
Q: What are the shipping rates?
A: Each vendor determines shipping costs based on weight and distance. If you more questions on your shipping costs, you can
contact us.
Q: What is the status of my order
A:
You will receive a confirmation email after placing your order indicating it was received by SnapRetail. After that, you are welcome to
contact us to request a status update on your order. You may also want to contact the vendor’s customer service department directly for status updates.
Q: How long will my order take to ship?
A: Processing and shipping time can vary depending on the vendor that you order. It can be longer during busy seasons and show season. Your confirmation email will have an approximate processing and ship time for your order.
The minimum time for processing is 2-3 days. If you’d like to request rush processing for your order, you can make a note on the last page of the Checkout Process requesting it. There may be an additional charge to rush processing on a vendor.
Q: Who should I contact to change/cancel an order?
A:
If you placed your order online, contact customer service by
email or at 1-866-592-5514 ext. 6253.
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