| 1. | Six Attributes of LeadershipBy Doug Fleener, 8/31/2010
Doug Fleener |
There are many attributes that extraordinary leaders have that good managers don't. Learn six characteristics of good leaders and how managers can improve.
>> Learn six techniques of effective leaders |
| 2. | The One ThingBy Doug Fleener, 8/3/2010
Doug Fleener |
It takes a strong team to run a great store, but it's each individual's performance that adds up to the store results. To improve store performance, you have to improve individual performances.
>> Learn more about Doug's take on individual performances |
| 3. | It's All About MeBy Doug Fleener, 6/8/2010
Doug Fleener |
It's important for retailers to understand, to the customer, the most important thing is how they're perceived and treated in the store.
>> Read more on a customer's perspective in your store |
| 4. | A Customer Experience ListBy Doug Fleener, 5/25/2010
Doug Fleener |
Are you focused on delivering the greatest retail experience for your customers? Here is a 20-point checklist to check your progress.
>> Read tips on ensuring a great customer experience |
| 5. | The Seven Deadly Sins of Retail ManagementBy Doug Fleener, 3/30/2010
Doug Fleener |
Do you know the Seven "Deadly Sins" of Retail Management? Are you avoiding all of them?
>> Learn Doug's take on what managers should avoid |
| 6. | It's Personal: Working One-to-One With CustomersBy Doug Fleener, 2/16/2010 One of the differences between good and great retail associates is the ability to get personal with the customer - making a deep connection and getting a more loyal customer & advocate. >> Learn about Doug's take on creating a personal experience |
| 7. | Changes for 2010 – How Can You Improve?By Doug Fleener, 1/5/2010 
Doug Fleener
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As we start 2010, it's important to think about where you had great success in 2009. However, it's just as important to see where you fell short, maybe missed an opportunity, or didn't take action when you should have or could have. >> Learn Doug’s suggestions for improvements in 2010 |
| 8. | Creating Future Sales TodayBy Doug Fleener, 12/1/2009 |
Doug Fleener
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Over the next 4 weeks, each customer we engage will offer us an
opportunity. Not only to make a sale today, but we can also lay the groundwork for another sale or 2 or 3 before the end of the holiday season. >> Read some tips on getting repeat business during the holidays |
| 9. | Say This Instead!By Doug Fleener, 11/3/2009 |
Doug Fleener
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Do you want to differentiate your store, as well as improve the customer experience? Here are 15 sentences that Doug rewrote. Don’t sound like everyone else! >> Learn Doug’s new take on 15 overused retail phrases |
| 10. | Kicking Off ChristmasBy Doug Fleener, 9/22/2009 |
Doug Fleener
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With summer over and Christmas just a little more than 100
days from now, many retailers are turning their attention to the holidays and
working on putting together their strategies and plans. >> Read Doug's tips for the upcoming holiday season |
| 11. | Emailing for Fun and ProfitsBy Doug Fleener, 8/25/2009 |
Doug Fleener
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Profitable retailers make sure their bona fide email marketing messages are read by their customers and not deleted with spam. They use a list of best practices to ensure great results. >> View tips on how to get the most out of your email marketing |
| 12. | Creating a Special SummerBy Doug Fleener, 7/14/2009 |
Doug Fleener
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The summer benefits American workers would most like to have are not always the ones you think of. Are you doing what your employees would like? >> Learn how to motivate your employees this summer |
| 13. | Respecting TimeBy Doug Fleener, 6/2/2009 |
Doug Fleener
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Many of you have heard of CRM as a critical business tool. Not Customer Relationship Management, but Customer Respect Management, is even more vital to success. >> Learn about Customer Respect Management & check your practices |
| 14. | The Attitudes of SuccessBy Doug Fleener, 4/7/2009 |
Doug Fleener
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One of the biggest differences I see between high-performing managers and everybody else comes down to one very important attribute: attitude. >> How can the right attitude improve success in your store? |
| 15. | Extraordinary Actions for Extraordinary TimesBy Doug Fleener, 2/24/2009 |
Doug Fleener
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Last week's Weekly Retail Experience included 7 actions retailers can take on a slow day. Here are these and 8 more new ideas. >> Read Doug’s extraordinary ideas for taking action |
| 16. | 5 Things to Get Done Now!By Doug Fleener, 1/27/2009
Doug Fleener
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Usually the end of the holidays means a well-deserved break and some slow lazy days for retailers - but not this year. >> Learn how to break out of 2008 and dive into 2009! |
