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Get Gift Card Savvy! Tips for Redemption

By |December 28th, 2016|Blog, E-Commerce, Marketing, Valued Partners|

A guest blog post from our friends at Patti Biro & Associates Nearly very spa, salon or medical spa has been promoting the sale of gift cards for holiday gift giving. But selling a card is only part of the story-now is the […]

  • SnapRetail Listen to Your Customers

Why You Should Pay Close Attention to the Voice of Your Employees

By |October 12th, 2016|Blog, Retail Insight, Valued Partners|

A guest blog post from our friends at InMoment. “The customer is always right.” You’ve probably heard that a million times. But let’s talk about what happens when the employee is right, and how your company can benefit from listening to its frontline employees. […]

  • 5 Customer Retention Tools for Small Business

5 Customer Retention Tools for Small Business

By |September 23rd, 2016|Blog, Retail Insight, Valued Partners|

A guest blog post from our friends at TextMagic Everyone knows that small businesses have an ace up their sleeves when it comes to customer service. They’re small enough to offer a personalized customer experience whereas larger businesses simply don’t have […]

  • How To Use Technology To Provide A Better Customer Experience

How To Use Technology To Provide A Better Customer Experience

By |September 25th, 2014|Blog, Marketing, Retail Insight, Valued Partners|

I’ve been in the retail industry for more than 20 years and I can tell you that today’s modern shopper is tech-savvy and constantly on the go. With the use of technology implemented in society, shoppers expect retailers to be just as up to date, […]

  • Take Your Customer Service to Social Media

Take Your Customer Service to Social Media

By |July 7th, 2014|Blog, Marketing|

Great customer service is essential when it comes to building an excellent reputation for your business.  According to customer service speaker Shep Hyken, 78% of consumers have decided not to go through with a purchase because of poor customer service. It’s […]